Privacy Policy

This Privacy Policy was last changed on 14 September 2018.

Who we are

The European Transport Workers’ Federation (we, us or our), is a European trade union federation. Its secretariat is based in Galerie Agora, Rue du Marché aux Herbes 105, B-1000 Brussels. Its legal form is association de fait.

About this policy

We respect your privacy and value the trust you place in us when you share your personal data with us. This privacy policy sets out the way we, as data controller, use your data: what we collect, how we collect it, how we use it, why we use it, who we share it with and the rights to which you may be entitled when you use our website – (the Site) or any of our other sites.

Data collection and usage

We will collect and use your personal data to allow access to the Site, to register with us or subscribe to our services and for the purposes set out in more detail below.

Your personal data may be shared with our regional offices, our affiliates and some third parties.

We may also use and disclose your personal data for any other purposes authorised by applicable law.

What we collect and how we use it


What we collect How we use it
Information through your use of our Site including:

·      Details of your visits to our Site e.g. the web pages or content viewed and language preferences;

·      Device information such as operating system, unique device identifiers, the mobile network system;

·      Hardware and browser settings;

·      The pages you visit and search engine terms you use;

·      Areas of the website you’ve accessed and third party sites you have visited; and

·      IP address.


We use this information, including to:

·      Analyse visits to our Site, including web pages or content viewed

·      Gain a better understanding of your needs through analysis;

·      Statistical analysis and research purposes;

·      Provide, develop, personalise and improve our services;

·      Identify issues with the Site and user’s experience of it; and

·      Monitor the way our Site is used.

Information when you communicate with us whether in person, through our website, via email, over the phone, through social media or via any other medium, including:

·      Your contact details – this may include your full/part postal address, email address, telephone number and your social media account if that’s the way you communicate with us;

·      The details and contents of your communications with us and our messages to you;

·      Any comments you post on the Site; and

·      Whether you’ve clicked on links in electronic communications from us.

We use this information, including to:

·      Provide information to you;

·      Respond to any queries, issues or concerns you may have;

·      Provide research and information services to our affiliates;

·      Assist in providing general support and assistance to transport workers and our affiliates;

·      Represent the interests of transport workers;

·      Monitor communications for quality and training purposes;

·      Develop new services and improve current services;

·      Personalise our service;

·      Allow you to share information from our Site on third party social media platforms; and

·      Allow you to interact on our Site, for example by posting comments.

Information that we collect incidentally from other sources or public sources, including:

·      Information available in the media;

·      Information presented on our social media timelines; and

·      Information collected by security systems.

We use this information, including to:

·      Maintain sector awareness;

·      Build and maintain our social media presence and awareness of our causes; and

·      Provide security to our Site.

Information that we collect from individuals representing organisations, including:

·      Contact details of individuals working for organisations; and

·      Other personal information regarding such individuals.

We use this information, including to:

·      Build relationships with other organisations e.g. trade unions and trade union members/representatives.

 Links to third party websites

Our Site may contain links to and from the websites of third parties. The personal data that you provide through these websites is not subject to this policy and the treatment of your personal data by such websites is not our responsibility. If you follow a link to any of these websites, please note that these websites have their own privacy policies regarding data usage which will set out how your information is collected and processed when visiting those links. For more information about the purpose and scope of data collection and processing in connection with third party entities, please visit the privacy policies of entities through which you chose to share your personal data or contact these entities directly.

Why we collect your information

We collect and use your information for a variety of reasons. We need some information in order to provide our services to you – for example your contact details.

Other information we collect because we have legitimate interests to do so, for example, in:

      • Understanding how you use our services and the Site;
      • Understanding and responding to your feedback;
      • Researching and analysing the services you want;
      • Improving our services;
      • Understanding the type of services you want and how you use them;
      • Maintaining a public profile on both traditional and social media; or
      • Developing and maintaining relationships with trade unions, partners and other companies and dealing with individuals who work for them in the transport workers’ sector.
      • Data retention and security

We will keep your information for as long as it is reasonably necessary.

We are committed to keeping your personal data safe. We have physical, technical and administrative measures in place to prevent unauthorised access or use of your information.

We will routinely refresh our information to ensure we keep it up-to-date.

Legal requirements

Your personal data may also be processed if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency or in the defence of legal claims. We will not delete personal data if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.

Special information we collect

Certain types of personal information are more sensitive than others. These “special categories of data” about you includes information about health, union membership, disability, race, ethnicity, criminal offences (or alleged offences), political opinions, biometrics or religion.

We may collect and receive special information about you. We have identified below the types of special information we may collect or receive, how we will use it and why we will use it.

What we collect How we use it
Information that you give us or that we receive when using our services:

·      Trade union and trade union membership information;

·      Health records and medical information; and

·      Information about any disability you may have, race, ethnicity, any criminal offences (or alleged criminal offences), political opinion, or religion.

We use this information to :

·      Provide our services;

·      Provide relevant support services to you;

·      Help our affiliated unions defend the interests of their members;

·      Provide research and information services to our affiliates;

·      Provide general assistance to transport workers who need our assistance, information or guidance; and

·      Represent the interests of transport workers.

Information we share

There are certain circumstances where we may transfer your personal data to employees, contractors, our affiliates (e.g. trade unions) and to other parties.

      • We may share information about you with our other affiliate members so we can provide the best service to enforce and improve the rights of transport workers.
      • We may also share your information with certain contractors or service providers. They may process your personal data for us, for example, if we use a marketing agency. Other recipients/service providers include advertising agencies, IT specialists, database providers, backup and disaster recovery specialists, email providers or outsourced call centres.
      • Our suppliers and service providers will be required to meet our standards on processing information and security. The information we provide them, including your information, will only be provided in connection with the performance of their function.


      • We may also share your information with certain third parties. We will do this when we need them to see your information to provide services and/or support to you.

Your personal data may be transferred to other third party organisations (e.g. selected partners, affiliates and third parties) in certain scenarios:

      • To allow our suppliers and sub-contractors to provide us with services;
      • If our affiliated unions need assistance in order to defend the interests of their members;


      • If our affiliated unions need certain personal data for research and information services;
      • If we are reorganised, replaced or amalgamated into another organisation, information may be transferred to such new organisation who can continue to provide services to you;
      • To protect the rights, property or safety of the ETF, our members, affiliates, transport workers or others;
      • If we’re required to by law, or under any regulatory code or practice we follow, or if we are asked by any public or regulatory authority – for example the Police;
      • If we are defending a legal claim your information may be transferred as required in connection with defending such claim.

Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the information will cease to be personal data.

Where your information will be held

Your data may be transferred to, stored or processed at a location outside of the European Economic Area by the ETF or third parties acting on our behalf.  The ETF will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

We will only transfer data to jurisdictions outside the scope of the European General Data Protection Regulation (GDPR) where the appropriate safeguards set out in the GDPR are in place.

Your rights

You may have certain rights in relation to your personal data including a right to access or to correct the information we hold on you.

We’ve listed the rights you may have over your personal data and how you can use them below.

These rights will only apply in certain circumstances. They will generally not be available if there are outstanding contracts between us, if we required by law to keep the information or if the information is relevant to a legal dispute.

      • You can ask us to confirm if we are processing your information;
      • You can ask for access to your information;
      • You can ask to correct your information if it’s wrong;
      • You can ask us to delete your information;
      • You have a right to be forgotten and you can ask that our systems stop using your information;
      • You can ask us to restrict how we use your information;
      • You can ask us to help you move your information to other companies – to help with that, you have a right to ask that we provide your information in an easily readable format to another company;
      • You can ask us to stop using your personal data, but only in certain cases; and
      • You have the right to complain to the relevant supervisory authority.
      • Changes to the policy

This policy will be changed from time to time.


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For more information about cookies, the types of cookies we use and how we use them please see our cookie policy (insert link). How to contact us

If you have any questions about this policy please contact: or +32 (2) 285 46 60 or ETF, Galerie Agora, Rue du Marché aux Herbes 105, B-1000 Brussels.