Most travellers are good passengers who show respect for their fellow passengers and aviation employees. However, serious incidents related to unruly passengers have increased. In this regard, the CAA Norway, Avinor, Federation of Norwegian Aviation Industries, HK Norge, Norwegian Cabin Association, Norwegian Pilot Federation, Parat Cabin Federation, Pilot Federation Parat, Haugesund Airport Karmøy, Torp Sandefjord Airport, Aviator, Menzies, WGH, SGH, Norwegian, SAS, Norse, and Widerøe have decided to cooperate to come up with joint solutions and measures to reduce and manage incidents related to unruly passengers. IATA and EASA support the collaboration.
The companies are already addressing the issue, but we hope that we can help reduce incidents with unruly passengers through collaboration and coordination. We will, therefore, develop and implement best practices and guidelines to prevent and handle such incidents to the greatest extent possible, ensuring the safety of employees and passengers on the job and during travel.
We who sign this declaration have collectively taken on the responsibility of actively promoting good passenger behaviour and continuously working to reduce the number of unruly passenger incidents. These can have a negative impact on flight safety and the safety of employees.
Communication: Communication with passengers is crucial in preventing incidents with unruly passengers. It is important to make the guidelines about what is acceptable and what is not acceptable onboard aircraft and at airports clear to travellers. We will collectively create a campaign targeting the unruly passenger problem.
Training: Staff training is important to handle unruly passengers efficiently and safely. This includes training in conflict management, defusing a heated situation, and enforcing a ”zero-tolerance” policy.
Alcohol and other substances: Alcohol and other substances are among the most significant factors leading to passengers becoming unruly onboard aircraft. Therefore, it is important to have clear rules and limitations on alcohol consumption at airports and on planes and to inform passengers clearly about these rules.
Cooperation: Through collaboration and coordination, we will work to reduce incidents with unruly passengers on flights and airports. Therefore, all players in the industry must cooperate closely to develop and implement best practices and guidelines to prevent and handle such incidents.
With this declaration, we set a common goal that we, as a community, contribute positively to decreasing the number of unruly passenger incidents.
We will together commit ourselves to the following:
Responsibility and Training:
Alcohol and Drugs:
Cooperation between the Parties: